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So much for having OOMA, its less than a week as I have it and I did go for a vacation for few days and wonder what happend? Well my OOMA service did go down, because I was away I was unable to know that there was outage, my parents got so upset about service and that this never happened before with Verizon land line. Well I would say we got what we did pay for and as with any VoIP its always the case where you do relay on Internet connectivity. In the old days where there was no VoIP phone was always available, if you did not have answering machine, and just phone without external power (no wireless) telephone service was always availble, even when there was a blackout or some kind of power outage. Telephone Companies always had power backups so calling 911 or other service was as easy as just picking up the phone. Nowdays we just take for granted that we will always have power and phone service available. We all do have cell phones, but  we think that they will be always there. What will hppen when any of this will go away and we will not be able to even reach for help? Make sure that you do have battery backup for your cable modem or router, FiOS has its internal power battery which will last few hours.

Anyway here is the message that I’ve receiver from OOMA regarding that outage.

Account Notification: April 13th Outage Information

Dear Name,
As most of you know, ooma experienced an extended service outage between 11AM and 5PM (pacific time) yesterday afternoon. I want to extend our sincerest apologies for any inconvenience caused by this and reassure you that the quality and reliability of your ooma service is of utmost importance to us.
The events yesterday were triggered by an Internet interruption which appears to have also affected other technology companies. Subsequently, our recovery process was complicated by capacity limitations associated with reestablishing service for everyone at the same time.
If your ooma system has not gone back into service yet, please power cycle the device. Pull the power out from the back of the ooma Hub for one minute and then plug the power back in. Wait for the initialization and light sequence to complete and your system should be back online within a few minutes.
For those whose number port was scheduled to be completed yesterday, your orders are being processed today. If you had setup your ooma to work with your old phone line, your system may not go into service until your number porting order has been processed. We expect all orders from yesterday to have been completed by noon today.
As always, our customer service agents are here to help. If you are having trouble getting your ooma box back online, please give us a call at 1-888-711-6662 (8AM – 6PM pacific time).
For more details around yesterday’s outage, please see our blog post. For future reference, all information and updates about outages are posted in the ooma service status section of our community forum. This is the best source of real-time information.
There were a number of hard-earned lessons from yesterday’s ordeal and we are taking a number of corrective steps to avoid a similar reoccurrence. Thank you all for your patience and entrusting ooma with your phone service.
Sincerely,
Dennis Peng
VP, Product Management
This ooma account notification was sent from:
ooma Inc, 1840 Embarcadero Rd., Palo Alto, CA
Contact support: www.ooma.com/support or 1-888-711-6662